Privacy Policy
Commercial Temperature Solutions (“We”, “Our”, “Us”) is committed to protecting and respecting your privacy.
This Privacy Policy, together with our Terms of Use and any related documents, explains how we collect, use, and protect your personal information. Please read it carefully to understand our practices and how we handle your personal data.
For the purposes of the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), the Data Controller is Commercial Temperature Solutions.
Information We Collect
We may collect and process the following types of data about you:
Enquiry Form Information:
Information you provide via our website’s contact or enquiry form is used solely to respond to your questions. This data may be stored securely in our email system. You may request deletion of this information at any time.Registration or Service Information:
If you register on our website, subscribe to services, or request additional information, your data may be stored in our secure database or email system. You may withdraw consent at any time by deleting your account or contacting us directly.Transaction Details:
Details of any transactions carried out through our site, including order fulfillment, may be stored securely. Your contact information can be deleted upon request, though transactional data may be retained for legal or financial recordkeeping.Newsletter Subscriptions:
If you subscribe to our newsletter, your information will be stored securely (e.g., in Mailchimp). You can unsubscribe at any time using the link provided in our emails.Correspondence Records:
Copies of email correspondence with you may be stored securely. You may request their deletion at any time.Website Usage Information:
We may collect details of your visits to our website—such as traffic data, location data, and page interactions—through tools like Google Analytics. For more details, see our Cookie Policy.
IP Addresses
We may collect information about your device, including your IP address, browser type, and operating system, for system administration and analytical purposes. This data is statistical and does not identify individuals.
Cookies
Our website uses cookies to improve your browsing experience and help us understand visitor interactions. Please see our Cookie Policy for detailed information about how we use cookies and how you can manage them.
Where We Store Your Data
Your data may be transferred to and stored securely at locations outside the UK or European Union. By submitting your personal data, you consent to such transfers, provided they meet GDPR compliance standards.
All information you provide is stored on secure servers. Payment transactions (if applicable) are encrypted using SSL technology and processed through trusted providers such as PayPal or Stripe.
You are responsible for keeping any passwords confidential. While we take extensive measures to protect your data, no online transmission can be completely secure.
How We Use Your Information
We use your personal data to:
Respond to your enquiries and requests.
Provide you with products, services, and information you have requested.
Notify you of updates, offers, or changes (with your consent).
Enable participation in interactive features of our services.
Contact existing customers regarding products or services similar to previous purchases.
You may withdraw your consent to receive communications at any time.
Disclosure of Your Information
We may share your personal information with employees or associated entities of Commercial Temperature Solutions when necessary to provide our services.
We do not sell, rent, or trade personal data with third parties.
Your Rights
Under GDPR, you have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent for processing at any time.
Object to processing for direct marketing purposes.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.
If you wish to exercise any of these rights, please contact us using the details provided below.
Links to Other Websites
Our website may contain links to external sites. Please note that we are not responsible for the privacy practices of these sites. Always review their policies before providing personal data.
Access Requests
You have the right to request access to the information we hold about you. A small fee (up to £5) may apply to cover administrative costs.
Changes to This Policy
We may update this Privacy Policy periodically. Any updates will be published on this page with an updated revision date.
Contact Us
If you have any questions, comments, or requests about this Privacy Policy, please contact us: